Items can be returned when they arrive damaged, faulty, or different from what was ordered. Customers should contact the support team within forty eight hours of delivery so that the issue can be reviewed and resolved. This short window helps the team act quickly and prevent further inconvenience.

Condition of Returned Items
Returned products should be unused and still in their original packaging. This makes it easy for the support team to inspect the item and offer the right solution. It also ensures that replacement items remain safe and clean for the next user.

Non Returnable Items
Certain products cannot be returned due to safety and hygiene reasons. These include respirators, earplugs, first aid items, and any product that comes in direct contact with the body. This protects customers by preventing the resale of items that must remain sterile or uncontaminated.

Return Process
Customers can reach the support team through phone or email. The team will guide them on the next steps such as inspection, exchange, or refund. This makes the experience simple and stress free.

Refunds and Exchanges
After the returned item is inspected and approved, customers may receive an exchange or refund depending on their preference. Refunds are processed through the original payment channel. Exchanges are offered when the product is still in stock.

Delivery Costs
If the return is due to a mistake from Safety Sasa such as a wrong or faulty item, the company covers the collection and delivery costs. If the customer changes their mind, the customer covers the transport charges.

Contact Information
Phone: 0719 409 924 and 0712 780 000
Website: www.safetysasa.com
Location: Third floor Queens Way House along Kaunda Street Nairobi